Returns & Refunds

We want you to be totally satisfied with every purchase you make from us. It is our aim to offer you value, quality and above all personal and exceptional service. If you are not completely satisfied with any purchase, simply return the goods within 30 days from the date of delivery, unused, unopened, with original packaging together with proof of purchase (copy of your invoice).

 

Returns Address:

Watch Repair UK

Dows House

Whitehall Lane

Clitheroe

Lancashire

BB7 4RL

 

1. Please ensure items are adequately packed to prevent damage in transit. If packaging is damaged, we reserve the right to offer a refund less cost of damage, or decline the refund. All items are thoroughly inspected for defects before they are dispatched. This refund policy does not apply to items personalized, ordered specially for you, or made to your specification, unless they are faulty.

2. If you decide to return any items, the amount refunded will be less the postage and packaging charge. This is also applicable to items with free postage and packaging. For larger items. This does not apply to faulty items.

3. We recommend that insured post is used to return unwanted items, as we cannot be held responsible for any items not received by us.

4. Returns from outside the UK, must be correctly declared and labelled as "returns" on the outside of the parcel. Customs charges will be deducted from the refund amount if parcels are incorrectly labelled.

5. All refunds will be issued within 5 days of cancellation or receipt. We reserve the right to give a refund less an administration fee for returns received outside the returns period, or returns received without a copy of the invoice received with the order.